Returns
Due to the nature of the product, all MomNutritionist Planner purchases are final sale. Returns, exchanges, and refunds are not accepted except as required by applicable law.
In the event of damage or defect upon delivery, please email info@ayatsleymannrd.com within 48 hours of receiving your shipment and include photographs of the issue. Use the subject line: DAMAGED PLANNER. I will respond within 48 hours.
🌍 International Shipping
I’m so excited to offer worldwide shipping!
International shipping fees paid at checkout cover transportation only. Orders shipped outside the United States may be subject to additional customs duties, import taxes, brokerage fees, and customs clearance charges.
These charges are determined by the destination country’s customs authorities and/or shipping carrier. They are not included in the shipping fee paid at checkout and are the responsibility of the customer.
Refused or Undeliverable International Orders
If a customer refuses delivery, fails to pay required customs duties or import charges, or does not complete customs clearance, the package may be returned to sender or abandoned by the shipping carrier.
In these situations, to the extent permitted by applicable law:
- Original shipping charges are nonrefundable.
- Any return shipping costs, customs fees, brokerage charges, or additional carrier fees incurred due to failed delivery are the customer’s responsibility and may be deducted from any refund otherwise owed.
- If a package is returned to us, any refund required or otherwise approved will be processed after the item has been received and inspected.
- If a package is abandoned or disposed of due to unpaid import charges or failure to complete customs clearance, a refund is not guaranteed.
Customers are responsible for providing accurate shipping information and responding promptly to customs authorities and shipping carriers to ensure successful delivery.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.